Lexus of Smithtown
Lexus of Smithtown Call Us
Lexus of Smithtown Get Directions
SALES: 631-791-5780 SERVICE: 631-791-5793 PARTS: 631-938-7015 700 Middle Country Rd St. James, NY 11780
Sales: 631-791-5780
Service: 631-791-5793
Parts: 631-938-7015
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Testimonials

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Jeanne Seymour
Full Star Full Star Full Star Full Star Full Star
3-15-2020
Jeanne Seymour

Every person I dealt with at Lexus of Smithtown was extremely courteous and knowledgeable. The ease of scheduling an appointment, setting up a test drive, and having all questions answered honestly was refreshing. The buying process went smoothly from choosing which model and color up to and including financing and deciding what color for pinstriping. Love that the young tech guys make sure you know how every bell, button and whistle works before you leave. This is the fifth car I have bought here, the third from the same salesman. I think that speaks volumes.

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Andy Chung
Full Star Full Star Full Star Full Star Full Star
3-15-2020
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Jeff Strisko
Full Star Full Star Full Star Full Star Full Star
3-14-2020
Jeff Strisko

My entire experience at lexus of smithtown was excellent. My salesman eliga was terrific. This was my third lexus bought at smithtown lexus so they must be doing a wonderful job

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Irving Flack
Full Star Full Star Full Star Full Star Full Star
3-13-2020
Irving Flack

Frankie Polite was my salesman. He carefully took his time and even stayed late to make my experience worthwhile. I purchased a vehicle and a few days later he followed up with me. Not only Frank. Sharing was a great help. Thank you. You two made it very pleasurable.

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Frank Torma
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Frank Torma

This is our third Lexus and we love the ride. D

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Dkdespot
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Charles green and farhad tarig were very knowledgable and...

Charles green and farhad tarig were very knowledgable and acted in professional manner were patient and kind and diligent in explaining everything and answering all my concerns making me very satisfied

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Brian Oerter
Full Star Full Star Full Star Full Star Full Star
3-11-2020
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Elijah Dyer
Full Star Full Star Full Star Full Star Full Star
3-10-2020
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Jennifer Pax
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Jennifer Pax

Elijah and Fahad were outstanding. Customer service at its finest.

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Kabrami
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Rene was very professional in his communications and...

Rene was very professional in his communications and follow up, explained everything to us extreme well and made us very comfortable. Jim did a great job and was extremely courteous explaining the car to us and getting us set up and ready to go. Our experience was outstanding

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Randy Kay
Full Star Full Star Full Star Full Star Full Star
3-8-2020
Randy Kay

Fahad Tariq, my sales person, was polite and straightforward and I feel I got a fair deal on my Lexus. Thank you.

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Robert Catanese
Full Star Full Star Full Star Full Star Full Star
3-4-2020
Robert Catanese

Great customer service, an exceptional car dealership.

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Charlie Chen
Full Star Full Star Full Star Full Star Full Star
3-3-2020
Charlie Chen

Great experience at Lexus of Smithtown. Everything was easy and smooth. Frank Politi was very knowledgeable and helpful. Great dealership, highly recommended.

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James Haefele
Full Star Full Star Full Star Full Star Full Star
3-3-2020
James Haefele

Great experience and team.. super organized and coming out of state it was handled flawlessly.

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JoAnne Orlando
Full Star Full Star Full Star Full Star Full Star
3-1-2020
JoAnne Orlando

Charles Greene was one of the most helpful car salesmen I have ever dealt with. He answered my questions and worked to give me the best deal on my Lexus. Everyone who I dealt with was efficient, knowledgeable and very helpful. I was very impressed and pleased with my experience. I have leased about 5 cars over the last 12 years and the Lexus leasing experience was by far the best. I love the car by the way, it is one of the best cars I have ever driven. Thanks to all.

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Joseph Mercado
Full Star Full Star Full Star Full Star Full Star
2-28-2020
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gaurav nanda
Full Star Full Star Full Star Full Star Full Star
2-25-2020
gaurav nanda

Great customer service! Philip rodriguez was very friendly and professional! Hakkim was very informative and knowledgeable.. would definitely recommend this place.

YELP
Pete D.
Full Star Full Star Full Star Full Star Full Star
2-25-2020
Pete D.

OK let me just preface and say that I love this place. Extremely satisfied in all areas of Customer service and service so far. I was so happy when I purchased my Lexus GS350 AWD and wanted to find a great place to service it because thats what a good car owner does. The story, however, that brought me to Lexus of Smithtown is not a good one. So, I work in Bethpage but live out east. I bought the car a few years old and I did not buy from Lexus. So when i picked up the car and drove the car home, I noticed the Trunk sensor light was on and constantly beeping. It was annoying and since the car was under the extended warranty I figured that I should probably take the car to a Lexus service center. I chose one that is close to work because there's more availability to get rides to/from the Lexus service center. So that brought me to Lexus 110 Atlantic. Here's comes the boom... I drive my Car into the garage and one of the Service guys asks me what they can help me with (I see that there are a few people around and they can tell I am a new customer). I start to answer and someone walks up and rudely interrupts me and asks: "Did you get this car from here..?". I politely say "No". He then asks: "Did you buy this from a Lexus dealer?". I say no again. Once I say that, he starts rambling that its gonna cost $185 just to look at it and starts barking all of this other stuff and that I should go back to where I bought it. I kindly tell him that I never even told him what the issue was and it seemed like something very simple to fix. So I took my car and left. The guy seemed like he wanted me to know that he was the "Big Shot" there, maybe the GM of 110 of Lexus. He was a short guy with MAJOR Napolean complex. I think he was lucky i was in a good mood that day because I was very nice even though he was rude in every way. Here's the Boom part 2. I bring the Car to Lexus of Smithtown, I explain what is going on and without hesitation, the service manager gets one of his guys to look at the Trunk. The young mechanic looks at it and fixes it in 1 minute flat. I was like, are you serious... !!! Unbelievable. I ask what I owe him and he says nothing and its our pleasure. That is what great Customer Service is all about. That is why I HIGHLY recommend this place and will continue to go there. My Service Manager is Robert Romano and such a great guy. Coffee and Donuts while you wait... What else could you ask for... 5 Stars Lexus of Smithtown 0 Stars Lexus Atlantic 110

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Cong Shen
Full Star Full Star Full Star Full Star Full Star
2-25-2020
Cong Shen

Helped me quickly find the car I was looking for.

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LAURIE PONTECORVO
Full Star Full Star Full Star Full Star Full Star
2-25-2020
LAURIE PONTECORVO

The staff and my salesman at Lexus of Smithtown were great! They made my experience leasing a car very pleasant. My salesman Charles Greene was extremely patient, knowledgeable, and thorough. I will definitely recommend them.

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Michael Bernstein
Full Star Full Star Full Star Full Star Full Star
2-24-2020
Michael Bernstein

I highly recommend Lexus of Smithtown. Our salesman, Charles Greene, was extremely knowledgeable and helpful. He helped us find the perfect vehicle and the negotiations were extremely easy and straightforward. We received a great price with no "bait and switch" nonsense. Delivery was on time and simple. All the paperwork was ready for my signature and the car was clean and prepped. Hakeem from "technology" explained all of the features of the new car clearly and patiently. Lexus of Smithtown and Charles Greene made the entire process easy and pleasurable. I highly recommend them if you're considering a new Lexus.

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Ramon Alicea
Full Star Full Star Full Star Full Star Full Star
2-20-2020
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Madeleine Nour
Full Star Full Star Full Star Full Star Full Star
2-19-2020
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rony claros
Full Star Full Star Full Star Full Star Full Star
2-18-2020
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Donna Boboris
Full Star Full Star Full Star Full Star Empty Star
2-11-2020
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Lawrence Leff
Full Star Full Star Full Star Full Star Full Star
2-8-2020
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Michael Sachs
Full Star Full Star Full Star Full Star Full Star
2-7-2020
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Nevil Samnauth
Full Star Full Star Full Star Full Star Full Star
2-6-2020
Nevil Samnauth

Their service is great, James Smith was super helpful and nice. Definitely doesnt compare to the guys in the brooklyn location where I bought my car lol but still was a good deal. Anyways the car repair was very fast and taking the loaner car for a day was no issue. Felt like staying in a hotel lol. And the cost was not even that bad after the estimated price.

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John Stanco
Full Star Full Star Full Star Full Star Full Star
2-5-2020
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Jenn Morelli
Full Star Full Star Full Star Full Star Full Star
2-1-2020
Jenn Morelli

Thrilled with the services from sales, finance to tech. So happy to have chosen Lexus as my next car!

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Antonino Atl
Full Star Full Star Full Star Full Star Empty Star
1-31-2020
Antonino Atl

Excellent experience and great service

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Jim Wise
Full Star Full Star Full Star Full Star Full Star
1-28-2020
Jim Wise

Great Deal! Elijah gave me the best deal i could find out there and Denise was awesome πŸ‘ I recommend Lexus of Smithtown for all the good deals. Can’t beat their prices 😎

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Navi Sharma
Full Star Full Star Full Star Full Star Full Star
1-28-2020
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John Deasy
Full Star Full Star Full Star Full Star Full Star
1-27-2020
John Deasy

I brought in my 2015 Rx for the oil change service. Made appointment and when i arrived I was greeted by Michael Biscardi He was extremely polite, helpful and knowledgeable about the product. I dropped off the car at 815 and had it back by 1030, Got a free loaner car and the entire service was done right and promptly. Awesome experience, glad I bought this Lexus....amazing reliable vehicle, terrific dealership to work with

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deasy65
Full Star Full Star Full Star Full Star Full Star
1-27-2020
outstanding customer service

I brought in my 2015 Rx for the oil change service. Made appointment and when i arrived I was greeted by Michael Biscardi He was extremely polite, helpful and knowledgeable about the product. I dropped off the car at 815 and had it back by 1030, Got a free loaner car and the entire service was done right and propmtly. Awesome experience, glad I bought this Lexus....amazing reliable vehicle

DEALERRATER
karengraceemma
Full Star Full Star Full Star Full Star Full Star
1-27-2020
Great Experience!! Ken and Denise were extremely...

Great Experience!! Ken and Denise were extremely wonderful to work with. We are so excited about our new car. Thank you for making this process so easy.

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Ashley Sobel
Full Star Full Star Full Star Full Star Full Star
1-25-2020
Ashley Sobel

I had such an amazing experience here. My payment ended up being less than the estimate they quoted me at. Chris was my salesman and was absolutely awesome he answered all my questions, was down to earth, and got me the exact car I wanted. I never have anything nice to say about car salesman but he was great. Denise in finance did everything to help me and I will definitely be buying my next car from here!

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Nicole Gorelick-Stratton
Full Star Full Star Full Star Full Star Empty Star
1-24-2020
Nicole Gorelick-Stratton

They make it very comfy for you while you wait for service.

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Nicole Schwartz Diaz
Full Star Full Star Full Star Full Star Full Star
1-24-2020
Nicole Schwartz Diaz

Bill is the BEST car salesman I've ever met! He is knowledgeable, kind, and a lot of FUN. What car salesman dances with you in the parking lot?! I thoroughly enjoyed my time with Bill, which isn't usually the case at a dealership. GO SEE BILL!