2025 Lexus GX 550 for Sale near Huntington, NY
The 2025 Lexus GX 550 is shown above with available features.
Do you want to be the topic of conversation as youāre pulling into Heckscher Park? You can turn heads in the 2025 Lexus GX 550. The midsize luxury SUV has impressive aesthetics and performance specs that can battle against some pickup trucks. Plus, it flexes captivating innovation. Our Lexus of Smithtown team covers some of its key features in this overview.
Design
To ensure it remains durable, Lexus engineers equipped the 2025 GX 550 with standard steel body panels. The outer shell can be dressed in colors like Eminent White Pearl, Atomic Silver, and Nori Green Pearl. These shades and many others are complemented by a standard set of 20-inch six-twin-spoke alloy wheels with a Dark Gray Metallic finish and all-season tires. Opting for the Overtrail trim level means youāll receive 33-inch alternatives and all-terrain variants, which are excellent for travels outside the Huntington area. If youāre anticipating harsh weather in the winter, we recommend adding available windshield de-icer. To help you get in and out of this SUV, use the standard running boards for easy entry into the cabin.
Performance
When you lift the hood of the 2025 Lexus GX 550, youāll see a standard 3.4L Twin-Turbo V6 engine that can generate up to 349 horsepower¹ and 479 lb.-ft. of torque. These statistics are commonly seen in some of the mightiest trucks in the automotive industry. Investing in this SUV gives you the ability to capture an iteration that has an available 9,096-lb. maximum towing capacity², which is excellent for hauling jet skis, utility trailers, and even concession equipment. A standard 10-speed Direct-Shift automatic transmission is equipped next to the powertrain, making sure enough strength is going to the wheels as it accelerates on routes like State Road 25A. Additionally, thereās a standard Full-Time AWD system at your beck and call, which can grip any path in the city, regardless of the weather conditions.
Technology
The moment you enter the cabin of the Lexus GX 550, youāll be impressed with the standard 12.3-inch multi-informational driver cluster and 14.0-inch touchscreen. These innovative displays are fully digital with captivating software. If you wish to keep everyone entertained during your trip, browse through the technological monitor and select amenities like the standard wireless Apple CarPlay®³ and Android Autoā¢ā“ integrations. This way, youāll be able to hear your custom playlists through a standard 10-speaker sound system. Do you want to add more innovation? Consider getting the optional 10.7-inch Head-Up Display, which lets you see directions, the speedometer, and other useful navigation metrics. If youād like to get a head start, complete a Finance Application today.
2025 Lexus GX 550 Key Features:
- Available 33-inch alloy wheels
- Standard running boards
- Available 9,096-lb. maximum towing capacity*
- Standard 14.0-inch touchscreen
- Available 10.7-inch Head-Up Display
Additional Vehicle Information
Awards
Current Inventory
There are currently no 2025 Lexus GX 550 AWD Luxury 4dr SUV for Sale in inventory
Disclaimer
*All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above may vary from region to region, as will incentives, and are subject to change. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle information. All specifications, prices and equipment are subject to change without notice. Prices and payments do not include tax, titles, tags, finance charges, documentation charges, emissions testing charges, or other fees required by law, vehicle sellers or lending organizations.
Based on EPA mileage estimates, reflecting new EPA fuel economy methods beginning with 2008 models. Use for comparison purposes only. Do not compare to models before 2008. Your actual mileage will vary depending on how you drive and maintain your vehicle.
While every effort has been made to ensure display of accurate data, the vehicle listings within this website may not reflect all accurate vehicle items. Accessories and color may vary. All inventory listed is subject to prior sale. The vehicle photo displayed may be an example only. Vehicle Photos may not match exact vehicles. Please confirm vehicle price with Dealership. See Dealership for details.
Crash-Test Ratings
2025 Lexus GX 550 SUV AWD
| Overall |
N/A
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| Front Crash Overall |
N/A
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| Front Crash Driver |
N/A
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| Front Crash Passenger |
N/A
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| Side Crash Overall |
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| Side Barrier Overall |
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| Side Barrier Driver |
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| Side Barrier Passenger |
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| Side Pole Driver |
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| Side Combined Front |
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| Side Combined Rear |
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| Rollover |
N/A
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- Features
- Specs
- Packages
Features
Features
- Technology
- Exterior
- Interior
- Safety
- Mechanical
- Comfort
Technology
Instrumentation
| Warnings and reminders | low battery, lamp failure, low oil pressure, coolant temperature warning, low oil level, low fuel level, low washer fluid, maintenance due |
| Customizable instrument cluster | |
| Instrument cluster screen size | 12.3 in. |
| Clock | |
| Gauge | tachometer |
| Compass | |
| Digital odometer | |
| External temperature display | |
| Multi-function display | |
| Fuel economy display | MPG, range |
| Trip odometer |
Audio System
| Radio | voice operated, touch screen display, AM/FM, HD radio |
| Auxiliary audio input | Bluetooth, USB, iPod/iPhone |
| Antenna type | diversity, mast |
| Total speakers | 10 |
| Radio data system | |
| Speed sensitive volume control | |
| Satellite radio | SiriusXM |
Telematics
| Electronic messaging assistance | with read function, voice operated |
| Wi-Fi | hotspot |
| Smart device app function | vehicle location, maintenance status, lock operation, engine start, maintenance scheduling, security event/collision alert |
| Driver assistance app | roadside assistance |
| Navigation data | send destination to vehicle, real time traffic |
| Navigation system | over-the-air map updates (OTA), hard drive, touch screen display, voice operated |
| Wireless data link | Bluetooth |
| Hands-free phone call integration | voice operated |
In Car Entertainment
| Connected in-car apps | Google POIs, Google search |
| Smartphone integration | wireless Apple CarPlay, wireless Android Auto |
| Infotainment screen size | 14 in. |
Exterior
Roof
| Moonroof / Sunroof | tilt/slide, power sunshade, one-touch open/close, anti-trapping, power glass, sliding sunshade |
| Roof rails | black |
Lights
| Daytime running lights | LED |
| Front fog lights | LED |
| Taillights | LED |
| Headlights | auto high beam dimmer, LED, wiper activated, auto delay off, auto on/off |
| Exterior entry lights | puddle lamps |
Exterior Features
| Exhaust tip color | black |
| Rear trunk/liftgate | sensor-activated, liftgate, power operated |
| Fender lip moldings | body-color |
| Mirror color | body-color |
| Running boards | |
| Door handle color | body-color |
| Rear spoiler | roofline |
| Grille color | black |
| Running board color | black |
| Rear spoiler color | black |
| Front bumper color | black |
| Window trim | black |
| Rear bumper color | black |
| Rocker panel color | black |
Tires and Rims
| Tire type | all season |
| Spare tire mount location | underbody |
| Tire Pressure Monitoring System | |
| Spare tire size | full-size |
| Wheels | aluminum alloy with painted accents |
| Spare wheel type | aluminum alloy |
Windows
| Rear wiper | intermittent, auto-on in reverse, with washer |
| Liftgate window | manual flip-up |
| Window defogger | rear |
| Front wipers | variable intermittent, rain sensing |
| Power windows | safety reverse |
| Rear privacy glass | |
| Laminated glass | acoustic windshield |
Interior
Seatbelts
| Emergency locking retractors | third row, rear, front |
| Seatbelt pretensioners | front, rear |
| Seatbelt force limiters | front |
| Seatbelt warning sensor | front |
| Third row seatbelts | 3-point |
| Rear seatbelts | 3-point |
| Front seatbelts | 3-point |
Seats
| Upholstery | semi-aniline leather |
| Passenger seat power adjustments | 4-way power lumbar, height, 10, reclining |
| Driver seat power adjustments | height, 10, 4-way power lumbar, reclining |
| Third row headrests | 2, adjustable |
| Driver seat | ventilated, massaging, heated |
| Passenger seat | heated, ventilated, massaging |
| Rear headrests | 3, adjustable |
| Rear seat folding | split, flat |
| Front headrests | 2, adjustable |
| Third row seat type | 50-50 split bench |
| Front seat type | bucket |
| Rear seat type | 40-20-40 split bench |
| Third row power adjustments | |
| Third row seat folding | power, split, flat |
| Rear seat manual adjustments | reclining |
| Rear seat | heated |
Steering
| Turns lock-to-lock | 3.2 |
Safety
Safety
| Rearview monitor | in dash |
| Cross traffic alert | rear |
| Pre-collision warning system | audible warning, visual warning, pedestrian detection, intersection/junction turn |
| Lane keeping assist | |
| Camera system | surround view |
| Traffic sign recognition | |
| Check rear seat reminder | |
| Automatic emergency braking | rear, front pedestrian, rear pedestrian, front, intersection/junction turn |
| Impact sensor | post-collision safety system, door unlock, fuel cut-off |
| Child safety door locks | |
| Child seat anchors | LATCH system |
| Safety brake pedal system | |
| Parking sensors | rear, front |
| Blind spot safety | sensor/alert |
| Lane deviation sensors |
Airbags
| Seat cushion airbags | passenger front |
| Airbag deactivation | occupant sensing passenger |
| Side airbags | front, rear |
| Knee airbags | dual front |
| Front airbags | dual |
| Side curtain airbags | front, third row, rear |
Security
| Anti-theft system | alarm, vehicle immobilizer |
| Power door locks | anti-lockout, auto-locking |
Mirrors
| Side mirrors | integrated turn signals, heated, driver side auto-dimming |
| Side mirror adjustments | power, reverse gear tilt, power folding |
Mechanical
Drivetrain
| Drive mode selector | |
| 4WD type | full time |
| Axle ratio | 3.31 |
| Limited slip differential | center |
| Locking differential | center |
Brakes
| Rear brake type | ventilated disc |
| Front brake width | 1.26 |
| Rear brake diameter | 13.2 |
| Emergency braking preparation | |
| Front brake diameter | 13.9 |
| Front brake type | ventilated disc |
| Braking assist | |
| Electronic brakeforce distribution | |
| ABS | 4-wheel |
| Power brakes | |
| Electronic parking brake | auto off |
| Rear brake width | 0.79 |
Suspension
| Front suspension classification | independent |
| Front suspension type | double wishbone |
| Rear suspension type | multi-link |
| Rear suspension classification | solid live axle |
| Rear spring type | coil |
| Front spring type | coil |
| Rear shock type | gas |
| Front shock type | gas |
| Front struts |
Stability and Traction
| Stability control | |
| Traction control | |
| Hill holder control | |
| Trailer stability control |
Towing and Hauling
| Tow/Haul mode | |
| Trailer wiring | 4-pin, 7-pin |
| Trailer hitch | Class IV |
| Trailer brake controller |
Engine
| Battery saver | |
| Battery | maintenance-free |
Comfort
Convenience Features
| Wireless charging station | front |
| Adaptive stop and go cruise control | semi-automatic |
| Autonomous lane guidance | lane centering |
| Power outlet(s) | USB-C front, USB-C rear, 115V cargo area, 12V front |
| Cupholders | front, third row, rear |
| Memorized settings | 2 driver, steering wheel, driver seat, side mirrors |
| Adaptive cruise control | |
| Sunshade | side window |
| One-touch windows | 4 |
| Reading lights | front, rear, third row |
| Power steering | variable/speed-proportional |
| Easy entry | manual rear seat, power driver seat, power steering wheel |
| Cargo area light | |
| Multi-function remote | panic alarm, vehicle and key memory, proximity entry system, trunk release |
| Power windows | lockout button |
| Footwell lights | |
| Overhead console | front |
| Steering wheel mounted controls | audio, cruise control, phone, multi-function, voice control |
| Push-button start | |
| Vanity mirrors | dual illuminating |
| Assist handle | rear, front |
| Center console | front console with armrest and storage, illuminated |
| Steering wheel | power tilt and telescopic |
| Rearview mirror | auto-dimming |
| Universal remote transmitter | Homelink - garage door opener |
| Storage | front seatback, dual level cargo area, cargo tie-down anchors and hooks, sunglasses holder, door pockets, accessory hook |
| Ambient lighting | color-adjustable |
Comfort Features
| Floor mat material | carpet |
| Dash trim | simulated wood, leather |
| Shift knob trim | leather |
| Heated steering wheel | |
| Center console trim | leather, simulated wood |
| Steering wheel trim | leather |
| Door trim | simulated wood, leather |
| Armrests | rear folding, rear center with cupholders |
| Interior accents | aluminum, woodgrain, leather |
| Floor mats | rear, front |
| Floor material | carpet |
| Door sill trim | illuminated scuff plate |
Air Conditioning
| Rear air conditioning | automatic climate control, independently controlled |
| Front air conditioning | automatic climate control |
| Front air conditioning zones | dual |
| Rear air conditioning zones | single |
| Air filtration | |
| Rear vents | third row |
Specs
Specs
Drive Type
| Drive Type | AWD |
Seating
| Standard Seating | 7 |
| Max Seating | 7 |
| Head Room (front) | 39.4 in |
| Head Room (rear) | 43.2 in |
| Hip Room (front) | 56.5 in |
| Hip Room (rear) | 56.4 in |
| Shoulder Room (front) | 59.5 in |
| Shoulder Room (rear) | 57.2 in |
| Leg Room (front) | 41.2 in |
| Leg Room (rear) | 36.7 in |
| Seating Rows | 3 |
| Head Room (third row) | 35.5 in |
| Hip Room (third row) | 45.3 in |
| Shoulder Room (third row) | 54.8 in |
| Leg Room (third row) | 31.9 in |
Measurements of Size & Shape
| Length | 197.1 in |
| Width | 78 in |
| Height | 75.4 in |
| Wheelbase | 112.2 in |
| Ground Clearance | 8.7 in |
| Angle of Approach | 26 degrees |
| Angle of Departure | 21 degrees |
| Track Width (front) | 65.6 in |
| Track Width (rear) | 65.7 in |
| Break-over Angle | 23.0 degrees |
Measurements of Weight
| Gross Vehicle Weight Rating | 6920 lbs |
| Gross Vehicle Weight Range | 6001-7000 lbs |
| Curb Weight | 5565 lbs |
| Base Towing Capacity | 7844 lbs |
| Max Towing Capacity | 8020 lbs |
Truck Specifications
| Max Payload | 1355 lbs |
Interior Dimensions
| Cargo Volume | 10.3 cu ft |
| Cargo Volume (rear seats down) | 76.9 cu ft |
| Cargo Volume (third row down) | 40.2 cu ft |
Performance Specifications
| Aerodynamic Drag | 0.4 Cd |
| Turning Circle | 42 ft |
| Acceleration (0-60MPH) | 6.5 seconds |
Fuel Tanks
| Fuel Capacity | 21.1 Gallons |
Wheels and Tires
| Front Tire Type | 265/50R22 112V |
| Front Wheel Diameter | 22.0 x 7.5 in |
| Rear Tire Type | 265/50R22 112V |
| Rear Wheel Diameter | 22.0 x 7.5 in |
Packages
1 Packages Available
Includes windshield wiper de-icer, headlamp washers, and fast-response interior heater.
Dealership Information
Testimonials
“ Shawn and Jerry helped me greatly and provided such a seamless and pleasant experience. I truly appreciate the great customer service and positive attitude. ”
“ Carlos is amazing! He was able to get me in my dream car with all the bells and whistles I requested š. Definitely Go and see Carlos so he can help you! ”
“ I didnāt end up purchasing my car from them but wanted to leave a review for Eli who helped me with the most kind, professional and transparent attitude. He was absolutely amazing to work with, and while I didnāt get my car from them I highly recommend Lexus of Smithtown. ”
“ Yesterday I was at Lexus of Smithtown and bought a car. Soo Iād like to sincerely thank the entire Lexus team for making my day. A very special thank you to brothers Caleb and Elijah, From start to finish, they demonstrated professionalism, confidence, knowledge, and respect at the highest level. I was very comfortable throughout the whole process. They didnāt just help me purchase a vehicle but made it a memorable and meaningful experience. Will definitely continue my relationship and confidently recommend them to others. ”
“ Nicholas, Jerry and the whole team did a fantastic job and made the experience enjoyable and engaging from start to finish. Thanks very much guys!! ”
“ Just got a brand new Lexus TX. Robert made the process so seamless and smooth! He was so helpful and knowledgeable. Everyone was so nice and helpful. I will definitely be going back to Robert when itās time for my next car! ”
“ Our salesperson Robert Barron was very professional and knowledgeable. He spent a lot of time with us explaining the different models and listening to what we were looking for in a vehicle. We would highly recommend him. Great service and attention to details. ”
“ Carlos Rivera was a wonderful salesman Knowledgeable, kind and all around great I recommend him definitely ”
“ My experience with them was amazing. Carlos and Deniece made this process very seem less. Their hospitality was amazing. I highly recommend Lexus of Smithtown. ”
“ I just purchased a certified preowned car from Lexus of Smithtown. My experience was wonderful. The salesperson, Hamza was very knowledgeable and helpful as were manager Caleb and tech associate, Jerry. Following my experience, I would recommend Lexus of Smithtown to anyone looking to purchase a car. ”
“ My experience at Smithtown Lexus was great! My new IS 350 F Sport is beautiful and drives like a dream. Gloriana was amazing! Kind, knowledgeable, and very friendly. I highly recommend purchasing your vehicle from her. The tech that went through all the options and technology was also very sweet and thorough. Overall, I had a great experience and will definitely be back for my next vehicle. This is my first Lexus and I couldn't be happier with the car and the dealership. ”
“ Usman was very professional. He got us the car we wanted. Would definitely recommend Lexus of Smithtown ”
“ I bought my beautiful new electric car today from Lexus of Smithtown!! Our first Lexus! I was debating between several models and car makers. We had visited several car dealers before Lexus of Smithtown. The Lexus was in my top 3 when I walked into the dealership, but after seeing the car options, related price tag, and financing option, the Lexus was my only choice ! Carlos from Lexus of Smithtown was instrumental in helping me make my decision. He managed the whole process including the return of my lease to BMW. Not the typical 'Car Salesman'. He was transparent and knowledgeable about all the Lexus models and other car maker models too! From the moment I spoke to him on the phone, to the moment I arrived in the showroom and found pre-heated cars for me to test drive to the moment I arrived home, Carlos helped each step of the way! He is committed to his customers and goes the extra mile! I cannot speak highly enough of Carlos. He was even washing and wiping down my returned BMW so it would look great for the lease return. SERVICE SERVICE SERVICE! Everyone at the dealership was outstanding. There was no sales pressure, everyone listened to our thoughts and concerns and provided honest feedback. We even got a great deal and great interest rate š From Carlos, to the sales manager Phil, to the Finance Manager Dominique, the Tech rep Omar, Matt that helped work out my name mismatches, and the other sales representatives that took a few minutes to talk to us while we waited, everyone at Lexus of Smithtown was helpful, knowledgeable, and pleasant! I highly recommend Lexus of Smithtown and donāt forget to ask for Carlos! ”
“ The whole car buying experience was great. Working with experienced sales associates that can guide you through the process makes such a difference. Much of the team has been with this company a long time. That says a lot. Employees that are treated well will in turn pass that on to customers. ”
“ Shawn made my car-buying experience incredible. He was completely transparent with the numbers, with no hidden fees or last-minute changes to my payment. His persistence, honesty, and customer service were unmatchedāeasily the best Iāve ever experienced at a dealership. I canāt recommend Shawn enough. ”
“ Lexus of Smithtown is the best dealership to get your car. Carlos helped me out with purchasing my first Lexus and honestly made it a very smooth process. He is an amazing person to work with and Iām honestly so happy overall! I will be back to purchase more cars from Lexus of Smithtown. ”
“ I have now had my new RX for a week now and could not be happier. Thank you so much to Shawn for a great leasing experience and doing everything to help find me exactly the car I wanted! Shawn was so patient, knowledgeable, and kind. I am so glad I came to this dealership which was highly recommended and now I know why. ”
“ Carlos from Smithtown Lexus is a good salesman. I stopped just ask him for direction end up to buying a car. iām very happy š ”
“ Excellent experience at Lexus of Smithtown with my new 2026 RX 350 AWD Premium Plus. Huge thanks to Gloriana and Dominique for the smooth and great service. From start to finish, everything was handled professionally and efficiently. They made the entire process easy and stress-free. Highly recommended- Many Thanks!! ”
“ Gloriana, the woman who sold us the car, was amazing, as was the entire staff at Smithtown Lexus. From the moment we walked in the door, they were welcoming and allowed my wife and I a chance to just look at different cars in the showroom without annoying us. When we were ready to test drive, Gloriana took us several times as we were indecisive. Car sales people usually steer you towards the more expensive car to make more commission. To our surprise Gloriana told us she sees my wife in the smaller SUV, which was what we were thinking as well, and was also less money. This honestly was the best car leasing experience I have had in 30 years. We will definitely go back to Smithtown when our lease is up for another Lexus. If you are thinking about a Lexus and want it to be a really easy and amazing experience, I would recommend going to Smithtown Lexus and seeing for yourself. ”
“ I recently bought car from this dealership. Brother Usman provided phenomenal service. I am really appreciate brother Usman for smooth process everything. I am highly recommend this place to have your dream car. ”
“ We have been doing business with Lexus of Smithtown for 22+ years. We just got our 7th vehicle from them; a RX350h. Love it so much! Best Ever!!! Our salesman Carlos was exceptional. Very knowledgeable and understanding. Went above board to find the color we wanted and was so helpful from start to finish. Give him 15 stars. And Denise in Finance was GREAT as always. It is always an exciting and pleasurable experience working with this dealership. ”
“ I had an excellent experience working with Sean at Lexus. As a physician with a busy schedule, I appreciated his professionalism, knowledge, and patience in helping me find the perfect car. Sean took the time to understand my needs and made the entire process seamless, respectful of my time, and free of pressure. He truly made the car-buying experience enjoyable, and I highly recommend him to anyone looking for top-notch service and guidance. ”
“ Great experience from start to finish. Staff was professional, responsive, and made the process smooth and stress-free. Nicholas, our sales consultant, was attentive and kept the process straightforward. Highly recommend Lexus of Smithtown! ”
“ This is my second time purchasing a vehicle at this dealership. I liked working with Nicholas the first time so when I went back to purchase my second time I requested for Nick and he was available. Thanks Nick and Dominique. You two are amazing. I love my RX350h AWD ”
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“ Great experience with Carlos! ”
“ Caleb is the absolute man. I went to three different dealerships, he wasnt pushy, knew the cars and got us a great deal. Get pricing from another dealership,then call smithtown and ask for Caleb. Show him the numbers and buy from him. Hands down the the best experience we've had. ”
“ couple days ago I took my Lexus UX to get serviced,,Ruben reached out to me about the great December to Remember deals tgat they had. went in to check them out, Ruben and his sales manager Caleb listened to my concerns and work out a deal that made me very comfortable,actually too comfortable like it was too good to be true. Before you know it I was out of my Lexus UX and into my dream truck(RX350H),they both were very knowledgeable and made this experience very smooth. Thanks you very much fellas. you guys rock. if anyone looking for a great deal on Lexus,I strongly recommend Ruben and Caleb from Lexus of smithtown. ”
Great experience with the first service of my RX350.
“ Great experience with the first service of my RX350. Also, amazing help from Jerry the tech guru. He was kind, knowledgeable, patient, and simply wonderful. He carefully explained the nuances of the technology and never once made me feel as though I was foolish. Thanks Jerry, best of luck to you. ”
“ Today, 12/16/25 I had my 5K service at Lexus of Smithtown. The staff was friendly, efficient, and extremely thorough. My car was serviced in a timely manner and I was very pleased with the service from beginning to end. But the real treat was my experience with the "Tech" advisor Gerry (hopefully I spelled his name correctly). Gerry was so patient, helpful, friendly, kind and extremely knowledgeable. I never felt rushed, or made to feel foolish for not understanding the intricate systems of my wonderful Rx350. The experience with Gerry is just another reason why this dealership is so wonderful. Thanks, Gerry for all your help today and thanks to the Service Department for a job well done. ”
“ I just picked up my 4th RX 350..All were purchased (or leased) from Smithtown, and all experiences were fabulous BUT this one was a definite standout! While there were several wonderful people involved in the entire process, 2 people were amazing! The salesman, Fahad, managed the process like a true professional and like a really friend at the same time! After driving the car a bit, I had a list of technology questions and so I went back and met with Gerry.. Iām not sure that I have ever met a more patient and kind person! ( I canāt imagine what his day-to-day dealings are!) Even when I called the next day with an issue that I couldnāt remember how to manage ..it was like talking to my best friend who had nothing else in the world to do (and Iām sure he did have plenty to do!) All in all, my experience at Smithtown Lexus was just outstanding!! Thank you, Lexus of Smithtown! ”
“ The entire experience from beginning to end was flawless. We are a Lexus family, however, we have never had such a positive experience purchasing a car as we did with Lexus of Smithtown with Carlos as our sales representative. The entire process was stress-free. When we arrived to pick up our car, we were told that Carlos was with the detailing team, making sure that everything was perfect. And it was! When he took us out to see the car, he surprised me with putting a big red bow on it! That put the biggest smile on my face. Explaining the tech to me was done in a patient, and easy manner so that I was able to grasp it right away. Thank you, Carlos and the entire staff at Lexus of Smithtown for making this process so easy! We will definitely be returning customers. ”
“ Excellent shopping then buying experience from start to finish. ”
“ Professional, transparent, kind and friendly. Had a great experience with Ethan and Caleb! Very happy with my new car! ”
“ This is my 2nd time getting my car service at this location and my last. Michelle Stokes my service advisor the only individual that speaks and is very professional everyone else there just walk by you like theyāre celebrities or donāt even greet you. Iām not saying to walk around smiling all day at least acknowledge the people that keeps the light And heat running in the dealership ”
“ When I called to report my battery dying immediately following Lexus service appt (oil change, NYS inspection, tire rotation and car wash) and I suggested it was very curious to me that the day prior there were so many āLexus eyes and handsā working on my car and then suddenly my battery dies and as luck would have it - the day before a blizzard! Now thereās no way of knowing for sure, but the least I wouldāve expected from the manager of a luxury car dealership ( who Iāve been going to for all of my services and never had a problem) suddenly takes a very defensive tone with me and says are you accusing us of doing something? No, Iām not accusing you Iām simply calling you to let you know that the timing is questionable and it is possible that someone during service left a wire lose or failed to close accessory light, or door etc. and put me at higher risk of battery dying. I was lucky enough to be able, even though it was the evening the next day when I discovered it to get a battery and have it installed! I donāt even wanna think what wouldāve happened if I woke up with my car buried as it was from the blizzard and then also to have my battery dead on top of that! What upset me more than the fact that it is very possible that it was just my batteryās time to die - was the tone of the conversation with this manager, and his reaction to my concerns, and the way he seemed disturbingly comfortable with speaking to me the way he did (and he didnāt even realize his tone - which is scarier), even after I told him I have health issues and certainly did not like the way he spoke to me and the tone of the conversation, and it could actually affect my health in a negative way. Yet he still took no accountability and apparently is not trained in how to handle customer concerns and had the nerve to then accuse me of accusing them of nefarious behavior! I found his tone dismissive, smug, and a bit on the man-splaining side telling me that batteries eventually die! (Really? I had no idea! SMH) my point is the timing - again totally normal that myself and a few family members and friends also found it a little sus. But this āmanagerā felt ok with trying to talk over me, gaslight me, and told me basically āHey batteries die, and it wouldāve cost just as much to buy it from Lexus or from somewhere else so what are you gonna do?ā Very cavalier and dismissive. You can accuse me of accusing you, yet did you ever put yourself in a customers shoes that why wouldnāt it cross my mind that maybe you wanted me to buy a basic model battery from you at the higher model price (+ labor) that I got from an outside vendor, who didnāt charge me installation? This is a normal human reaction to think hmmm the timing is very weird here let me give them a call. And maybe, just maybe since they knew, I told them that day no other service needs to be done Iām on a tight budget right now, but since I always came to them for servicing that I would turn around and come back and buy a battery from them?! I think as a customer, itās okay for me to question these things⦠and also question why is he going immediately on the defensive instead of just saying something like āWe are so sorry that happened, and although we are very careful when we service our customers cars and since we appreciate your business and you as a loyal Lexus owner, maybe thereās something that we can do for the inconvenience that this caused you.ā Or at the very least BE NICE on the phone to a customer! IMO Smithtown Lexus needs to have customer service training with their managerial staff specifically... So the problem is apparently from the top that maybe some customer service workshops would come in handy. As the saying goesā¦āItās not what you say, itās how you say it.ā I will no longer be using Lexus Smithtown for servicing my car. ”
“ Service department person on the call just hanged up while I was talking. And she was very unprofessional and was in rush during the whole time i was in the call. Very unprofessional and frustrating! ”
“ Beware!! Had my Lexus appraised a month ago at this store, was told they would give me a 1,000 Dollars in Equity my car had, that they would put towards my New Lexus, well come to find out, another appraised amount (through someone else) was $ 10,000 in equity because the 2021 that I have only has 35,000 miles on it, So the sales manager says when I called ā thats what we just decided to give youā that just shows the Greed of this store. and then he hangs up on my face, so considering I had purchased 4 Lexusās from this store and any future business is now lost, because of Greed, and just imagine the amount of money will be lost in example another 10 years of payments on future cars, Thanks So much. Merry Christmas A great lesson learned, Dont Trust Your Appraisal from this Store! Jason Caldeira ”
“ I was hopeful that this dealership would be honest, but not the case. I leased a 2025 RX350 in October 2025. I went back a forth several time with a young girl because the person I was dealing with previously left. I was not able to get there during daylight to pick up the car. I did not see it before the day of pick up because the specific color combo was not onsite. They showed me the exact same truck just different exterior color. Ok. So I get there at night and the truck was parked with the red distraction bow. I sign papers (first mistake) then I went outside with the tech person. First thing I notice is the mileage of 1600 miles. they assure me this is normal itās due to transportation of vehicle. This is the first time I leased so I did not have time to research. Rush through everything. I drive home in the dark. Wake up the next day and notice some small scratches and dog paw prints on the seats and the middle console. When I call the sales girl she couldnāt care less now. She now says the owner used the truck for a bit. So this is acceptable? She flippantly said just bring it in and weāll clean it again. I said I canāt wait there for this. She has no other solution. I would never have accepted this vehicle. ”
1. Ratings achieved using required premium unleaded gasoline w/ an octane rating of 91 or higher. If premium fuel is not used, performance will decrease. Horsepower may vary depending on accessories added to vehicle.
*2. Never tow beyond a vehicle's published towing capacities. Rating based on testing requirements prescribed in SAE J2807. Rating referenced in Owner's Manual may differ depending on testing standard used. For vehicles equipped with Power Rear Door with Kick Sensor, installation of accessories located near the rear bumper may require disabling or removing the kick sensor, and the sensor operation setting in your vehicle should be turned off. Follow all instructions in your Owner's Manual. Towing capacity for vehicles equipped with five-, six- and seven-seat configurations may vary.
3. Apple CarPlay requires a compatible iPhone with an active data plan. Check compatibility at https://www.apple.com/ios/carplay/. Operability depends on network availability, a cellular connection and GPS signal. Services vary by vehicle and are subject to change at any time without notice. Data charges may apply. To learn more, go to https://lexusconnectedtechnologysupport.com/lexus/home. To learn more about Lexus' connected services data collection, use, sharing and retention practices, please visit https://www.lexus.com/privacy. Apple CarPlay is a registered trademark of Apple Inc.
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“ Bought a used car in beautiful condition from this dealership. Wonderful customer service, Hamza & Caleb were so helpful during this process. This was the best experience I have ever had at a dealership. 10/10 recommend buying a vehicle here! ”