2024 Lexus TX Preview in St. James, NY

“ My experience with them was amazing. Carlos and Deniece made this process very seem less. Their hospitality was amazing. I highly recommend Lexus of Smithtown. ”

“ I just purchased a certified preowned car from Lexus of Smithtown. My experience was wonderful. The salesperson, Hamza was very knowledgeable and helpful as were manager Caleb and tech associate, Jerry. Following my experience, I would recommend Lexus of Smithtown to anyone looking to purchase a car. ”

“ My experience at Smithtown Lexus was great! My new IS 350 F Sport is beautiful and drives like a dream. Gloriana was amazing! Kind, knowledgeable, and very friendly. I highly recommend purchasing your vehicle from her. The tech that went through all the options and technology was also very sweet and thorough. Overall, I had a great experience and will definitely be back for my next vehicle. This is my first Lexus and I couldn't be happier with the car and the dealership. ”

“ Usman was very professional. He got us the car we wanted. Would definitely recommend Lexus of Smithtown ”

“ I bought my beautiful new electric car today from Lexus of Smithtown!! Our first Lexus! I was debating between several models and car makers. We had visited several car dealers before Lexus of Smithtown. The Lexus was in my top 3 when I walked into the dealership, but after seeing the car options, related price tag, and financing option, the Lexus was my only choice ! Carlos from Lexus of Smithtown was instrumental in helping me make my decision. He managed the whole process including the return of my lease to BMW. Not the typical 'Car Salesman'. He was transparent and knowledgeable about all the Lexus models and other car maker models too! From the moment I spoke to him on the phone, to the moment I arrived in the showroom and found pre-heated cars for me to test drive to the moment I arrived home, Carlos helped each step of the way! He is committed to his customers and goes the extra mile! I cannot speak highly enough of Carlos. He was even washing and wiping down my returned BMW so it would look great for the lease return. SERVICE SERVICE SERVICE! Everyone at the dealership was outstanding. There was no sales pressure, everyone listened to our thoughts and concerns and provided honest feedback. We even got a great deal and great interest rate 😊 From Carlos, to the sales manager Phil, to the Finance Manager Dominique, the Tech rep Omar, Matt that helped work out my name mismatches, and the other sales representatives that took a few minutes to talk to us while we waited, everyone at Lexus of Smithtown was helpful, knowledgeable, and pleasant! I highly recommend Lexus of Smithtown and don’t forget to ask for Carlos! ”

“ The whole car buying experience was great. Working with experienced sales associates that can guide you through the process makes such a difference. Much of the team has been with this company a long time. That says a lot. Employees that are treated well will in turn pass that on to customers. ”

“ Shawn made my car-buying experience incredible. He was completely transparent with the numbers, with no hidden fees or last-minute changes to my payment. His persistence, honesty, and customer service were unmatched—easily the best I’ve ever experienced at a dealership. I can’t recommend Shawn enough. ”

“ Lexus of Smithtown is the best dealership to get your car. Carlos helped me out with purchasing my first Lexus and honestly made it a very smooth process. He is an amazing person to work with and I’m honestly so happy overall! I will be back to purchase more cars from Lexus of Smithtown. ”

“ I have now had my new RX for a week now and could not be happier. Thank you so much to Shawn for a great leasing experience and doing everything to help find me exactly the car I wanted! Shawn was so patient, knowledgeable, and kind. I am so glad I came to this dealership which was highly recommended and now I know why. ”

“ Carlos from Smithtown Lexus is a good salesman. I stopped just ask him for direction end up to buying a car. i’m very happy 😃 ”

“ Excellent experience at Lexus of Smithtown with my new 2026 RX 350 AWD Premium Plus. Huge thanks to Gloriana and Dominique for the smooth and great service. From start to finish, everything was handled professionally and efficiently. They made the entire process easy and stress-free. Highly recommended- Many Thanks!! ”

“ Gloriana, the woman who sold us the car, was amazing, as was the entire staff at Smithtown Lexus. From the moment we walked in the door, they were welcoming and allowed my wife and I a chance to just look at different cars in the showroom without annoying us. When we were ready to test drive, Gloriana took us several times as we were indecisive. Car sales people usually steer you towards the more expensive car to make more commission. To our surprise Gloriana told us she sees my wife in the smaller SUV, which was what we were thinking as well, and was also less money. This honestly was the best car leasing experience I have had in 30 years. We will definitely go back to Smithtown when our lease is up for another Lexus. If you are thinking about a Lexus and want it to be a really easy and amazing experience, I would recommend going to Smithtown Lexus and seeing for yourself. ”

“ I recently bought car from this dealership. Brother Usman provided phenomenal service. I am really appreciate brother Usman for smooth process everything. I am highly recommend this place to have your dream car. ”

“ We have been doing business with Lexus of Smithtown for 22+ years. We just got our 7th vehicle from them; a RX350h. Love it so much! Best Ever!!! Our salesman Carlos was exceptional. Very knowledgeable and understanding. Went above board to find the color we wanted and was so helpful from start to finish. Give him 15 stars. And Denise in Finance was GREAT as always. It is always an exciting and pleasurable experience working with this dealership. ”

“ I had an excellent experience working with Sean at Lexus. As a physician with a busy schedule, I appreciated his professionalism, knowledge, and patience in helping me find the perfect car. Sean took the time to understand my needs and made the entire process seamless, respectful of my time, and free of pressure. He truly made the car-buying experience enjoyable, and I highly recommend him to anyone looking for top-notch service and guidance. ”

“ Great experience from start to finish. Staff was professional, responsive, and made the process smooth and stress-free. Nicholas, our sales consultant, was attentive and kept the process straightforward. Highly recommend Lexus of Smithtown! ”

“ This is my second time purchasing a vehicle at this dealership. I liked working with Nicholas the first time so when I went back to purchase my second time I requested for Nick and he was available. Thanks Nick and Dominique. You two are amazing. I love my RX350h AWD ”

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“ Great experience with Carlos! ”

“ Caleb is the absolute man. I went to three different dealerships, he wasnt pushy, knew the cars and got us a great deal. Get pricing from another dealership,then call smithtown and ask for Caleb. Show him the numbers and buy from him. Hands down the the best experience we've had. ”

“ couple days ago I took my Lexus UX to get serviced,,Ruben reached out to me about the great December to Remember deals tgat they had. went in to check them out, Ruben and his sales manager Caleb listened to my concerns and work out a deal that made me very comfortable,actually too comfortable like it was too good to be true. Before you know it I was out of my Lexus UX and into my dream truck(RX350H),they both were very knowledgeable and made this experience very smooth. Thanks you very much fellas. you guys rock. if anyone looking for a great deal on Lexus,I strongly recommend Ruben and Caleb from Lexus of smithtown. ”

“ Great experience with the first service of my RX350. Also, amazing help from Jerry the tech guru. He was kind, knowledgeable, patient, and simply wonderful. He carefully explained the nuances of the technology and never once made me feel as though I was foolish. Thanks Jerry, best of luck to you. ”

“ Today, 12/16/25 I had my 5K service at Lexus of Smithtown. The staff was friendly, efficient, and extremely thorough. My car was serviced in a timely manner and I was very pleased with the service from beginning to end. But the real treat was my experience with the "Tech" advisor Gerry (hopefully I spelled his name correctly). Gerry was so patient, helpful, friendly, kind and extremely knowledgeable. I never felt rushed, or made to feel foolish for not understanding the intricate systems of my wonderful Rx350. The experience with Gerry is just another reason why this dealership is so wonderful. Thanks, Gerry for all your help today and thanks to the Service Department for a job well done. ”

“ I just picked up my 4th RX 350..All were purchased (or leased) from Smithtown, and all experiences were fabulous BUT this one was a definite standout! While there were several wonderful people involved in the entire process, 2 people were amazing! The salesman, Fahad, managed the process like a true professional and like a really friend at the same time! After driving the car a bit, I had a list of technology questions and so I went back and met with Gerry.. I’m not sure that I have ever met a more patient and kind person! ( I can’t imagine what his day-to-day dealings are!) Even when I called the next day with an issue that I couldn’t remember how to manage ..it was like talking to my best friend who had nothing else in the world to do (and I’m sure he did have plenty to do!) All in all, my experience at Smithtown Lexus was just outstanding!! Thank you, Lexus of Smithtown! ”

“ The entire experience from beginning to end was flawless. We are a Lexus family, however, we have never had such a positive experience purchasing a car as we did with Lexus of Smithtown with Carlos as our sales representative. The entire process was stress-free. When we arrived to pick up our car, we were told that Carlos was with the detailing team, making sure that everything was perfect. And it was! When he took us out to see the car, he surprised me with putting a big red bow on it! That put the biggest smile on my face. Explaining the tech to me was done in a patient, and easy manner so that I was able to grasp it right away. Thank you, Carlos and the entire staff at Lexus of Smithtown for making this process so easy! We will definitely be returning customers. ”

“ Excellent shopping then buying experience from start to finish. ”

“ Professional, transparent, kind and friendly. Had a great experience with Ethan and Caleb! Very happy with my new car! ”

“ Our new car buying process with Lexus of Smithtown exceeded all of our expectations. It was simpler than we had expected, quick and hassle free. We had the pleasure of working with Carlos Rivero who listened intently and accommodated all of our needs. The entire team including Gerry Rivas was warm, friendly with everyone at the dealership going above and beyond what we could have hoped for. Cheers. DS and TG, Port Jefferson Station ”

“ My experience was outstanding, I was looking for a particular model and inside trim. Although Nick didn’t have one in stock he notified me ASAP when one arrived. Car is beautiful, price was fair and I am very happy to have purchased from Lexus os Smithtown ”

“ Kevin Sun was the most amazing salesman I have ever worked with. He was kind, patient, honest, and most of all worked so hard to get me my dream car. The entire experience was 5 star from start to finish. The service department was also top tier. The addressed my concern and got me in immediately and were just absolutely the best. Thank you to everyone at Lexus of Smithtown, for making this girls dream a reality. ”

“ I cannot recommend Lexus of Smithtown highly enough—they completely turned around my impression after a horrible experience at another Lexus location. From the moment I walked in, my Sales Representative, Elijah Keating, was outstanding. I explained my concerns and he listened carefully, immediately focusing on what I needed. Elijah was transparent, friendly, and highly informative, giving me all the correct information I needed without any sugarcoating. He not only helped me transition into a newer, better vehicle—the 2025 Lexus UX 300h Hybrid, which is perfect for my long commute and great on gas—but he also got me a BETTER RATE and a significantly BETTER TRADE-IN VALUE for my old car. The entire process with him was quick and efficient. Equally impressive was Dominique in Finance. She was incredibly friendly and informative and went the extra mile to provide me with a fantastic financing option, resulting in a better interest rate! Thanks to the whole team, I was able to pick up my new vehicle the very next day. Lexus of Smithtown truly exceeded expectations. They are professional, honest, and dedicated to customer satisfaction. If you want a great deal and world-class service, this is the place to go! ”

“ Lexus of Smithtown and Frank Politi in particular introduced me to a gently used Lexus, which I purchased. Frank was knowledgeable about everything Lexus and made the process as smooth as it could possibly be. I recommend that you consider both Frank and Lexus of Smithtown if you are considering a car purchase. ”

“ Picked up my 2026 NX 350 h a week ago. Loving it . Shawn Janusz was my salesman . He made buying a new car a very enjoyable stress free experience . As well as everyone involved in the process. I highly recommend the dealership. ”

“ I had a great experience at Lexus of Smithtown thanks to Elijah. He made the whole process smooth, easy, and stress-free. He was kind, patient, and truly listened to what I was looking for. Elijah took the time to explain everything clearly. From start to finish, he was patient, knowledgeable, and genuinely cared about helping me find the right car, not just making a sale. If you’re visiting Lexus of Smithtown, I highly recommend asking for Elijah. He genuinely cares and will make your experience a good one! ”

“ Gloriana and Salman the GM were beyond accommodating for our recent purchase. They were efficient and got me in and out in no time. We got the price and deal we wanted without the back and forth. We have purchased several Lexus from the other Long Island dealerships, but non come to close to Smithtown. We had such a pleasant experience we purchased a second vehicle from them within a week for the family. They even offered home delivery and trade pickup. We will definitely be doing business with them in the future. Highly recommended! ”

“ We just had the most pleasant experience buying a car from Carlos Rivero at Smithtown Lexus. He was professional, kind, and incredibly knowledgeable about the car we were considering. He was patient in answering all of our questions and understanding of any concerns we had. We did not feel pressured in the least and are totally thrilled with our purchase, thanks to Carlos! Gerry in Tech Support was also quite helpful. His knowledge of the many car features and how they worked was remarkable. He was patient in his explanations and took the time to make sure we understood how to navigate them. Our dealings with Dominque in Finance went smoothly also. She was very sweet and gave us the time we needed to consider various options. With her help, we were comfortable with our decisions. In short, Lexus of Smithtown is a well-run operation with an exceptional staff. If you are interested in buying a Lexus, go there! You will not have a better experience!! ”

“ CALEB IS THE BEST!!!! I recently bought my new 2026 Lexus TX 350 from Lexus of Smithtown, and I can honestly say that working with Caleb was the highlight of the entire experience it was like dealing with a friend. From the first time I met him walking in the parking lot when I was just stopping in quick to see the TX. I felt comfortable with him where I could be honest on what I was looking for and he never once pressured me. Caleb was incredibly kind, patient, and knowledgeable, taking the time to answer every question and explain every detail clearly and accurately. What stood out most to me was his honesty — it’s rare to find someone in sales who truly listens and puts you first and does not make you feel like what you need is not reachable. I never felt rushed or overwhelmed; instead, I felt supported and cared for every step of the way. He’s the kind of person who restores your faith in what great customer service should be and I have bought multiple vehicles in the past years!i Thanks to Caleb, what could have been a stressful process turned into a genuinely enjoyable one that I even had my parents buy a car at the acme time because it was such a nice experience. I can go on and on but if you’re looking for a new car, I can’t recommend Caleb enough and Denise who is absolutely the sweetest I had a very pleasant experience with the financing which is never the funniest part. It was so personable. Gerasimos explained everything in detail about the technology in the truck and was extremely patient and knowledge on everything about the vehicle and even more. Lexus of Smithtown is worth a trip whether you live close or not. Trust me I have purchased many vehicles! ”

“ Service department person on the call just hanged up while I was talking. And she was very unprofessional and was in rush during the whole time i was in the call. Very unprofessional and frustrating! ”

“ Beware!! Had my Lexus appraised a month ago at this store, was told they would give me a 1,000 Dollars in Equity my car had, that they would put towards my New Lexus, well come to find out, another appraised amount (through someone else) was $ 10,000 in equity because the 2021 that I have only has 35,000 miles on it, So the sales manager says when I called “ thats what we just decided to give you” that just shows the Greed of this store. and then he hangs up on my face, so considering I had purchased 4 Lexus’s from this store and any future business is now lost, because of Greed, and just imagine the amount of money will be lost in example another 10 years of payments on future cars, Thanks So much. Merry Christmas A great lesson learned, Dont Trust Your Appraisal from this Store! Jason Caldeira ”

“ I was hopeful that this dealership would be honest, but not the case. I leased a 2025 RX350 in October 2025. I went back a forth several time with a young girl because the person I was dealing with previously left. I was not able to get there during daylight to pick up the car. I did not see it before the day of pick up because the specific color combo was not onsite. They showed me the exact same truck just different exterior color. Ok. So I get there at night and the truck was parked with the red distraction bow. I sign papers (first mistake) then I went outside with the tech person. First thing I notice is the mileage of 1600 miles. they assure me this is normal it’s due to transportation of vehicle. This is the first time I leased so I did not have time to research. Rush through everything. I drive home in the dark. Wake up the next day and notice some small scratches and dog paw prints on the seats and the middle console. When I call the sales girl she couldn’t care less now. She now says the owner used the truck for a bit. So this is acceptable? She flippantly said just bring it in and we’ll clean it again. I said I can’t wait there for this. She has no other solution. I would never have accepted this vehicle. ”